Policies

Refund & Cancellation Policy

A money-back guarantee on every paid plan — 14 days annual, 7 days monthly — and cancellation you can do yourself at any time. No phone calls, no retention scripts.

Last updated 20 July 2026

1. Summary

  • Money-back guarantee: 14 days on the Annual plan, 7 days on the Monthly plan.
  • Try it free first — 3 label scans every month, no card required, for as long as you like.
  • Cancel any time — your access continues to the end of the period you already paid for.
  • No cancellation fee and no minimum contract term.
  • Refunds are returned to your original payment method, normally within 5–10 business days.

2. Who Handles Your Payment

Payments are processed by a third-party payment provider, identified to you at checkout. We never see or store your card details. Your payment, invoice and any refund are handled on the provider's systems.

You do not need to deal with the provider yourself — contact us and we will action your refund or cancellation.

3. The Money-Back Guarantee

If you are not satisfied, you may request a full refund within the window for your plan:

  • Annual plan — 14 days from the charge.
  • Monthly plan — 7 days from the charge.

The windows differ because 14 days is half of a monthly term. Seven days is still ample to decide whether SafeFilter is useful to you — and you can use the free plan for as long as you like before paying anything at all.

The window applies to:

  • Your first payment on a monthly or annual plan.
  • Each automatic renewal payment — the clock runs from the date of that renewal charge, not from the date you first subscribed.

You do not need to give a reason. We do not require you to have stopped using the Service before requesting a refund.

What is not refundable

  • Requests made after your plan's window (14 days annual / 7 days monthly) has closed, except where the law of your country grants you a longer right.
  • Accounts terminated for breach of our Terms & Conditions — for example, scraping, sharing credentials, or abuse of the Service.

If you live in the UK or EU, you also have a statutory right of withdrawal within 14 days. Where that right applies, it stands alongside this policy and is not limited by it.

4. How to Request a Refund

Both routes are actioned by a human:

  1. Email us. Write to contact@bumpbites.health from the address on your account, with the word "refund" in the subject. You do not need your order number — we can find it from your email address.
  2. Use your receipt. The payment receipt emailed to you at the time of purchase contains a support link for the payment provider, which you can use to look up your order directly.

Our response time: we acknowledge refund requests within 1 business day and approve eligible requests within 2 business days. Once approved, the payment provider returns the money to your original payment method; your bank typically shows it within 5–10 business days.

5. How to Cancel Your Subscription

Cancelling stops the next renewal charge. You keep full access until the end of the billing period you have already paid for — we do not cut access off on the day you cancel.

  1. In your account (fastest). Go to your account → Subscription → Cancel subscription. Cancellation takes effect immediately and you will receive an email confirmation.
  2. Through your receipt. Use the "Manage subscription" link in the receipt email sent to you at the time of purchase.
  3. Through us. Email contact@bumpbites.health and we will cancel it for you within 1 business day.

After cancellation your account reverts to the free tier — you keep your account, your saved data, and 3 free searches per month. We do not delete anything when a subscription ends.

6. Failed Payments

If a renewal payment fails, the payment provider will retry it and email you. If it still cannot be collected, your subscription is cancelled automatically and your account moves to the free tier. You are never sent to a debt collector for a failed subscription payment.

7. Changes to This Policy

We may update this policy; the "Last updated" date above always reflects the current version. Any change applies only to purchases made after it is published — the terms in force when you paid are the ones that govern your purchase.

8. Contact

Questions about a charge, refund or cancellation? Email contact@bumpbites.health or see our contact page. Related: Terms & Conditions · Pricing · Privacy Policy.